After monitoring for a period of time, we conclude that the sync and access issues have been resolved.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Posted May 23, 2025 - 15:22 NZST
Monitoring
Dear Opmetrix Customers,
The sync and access issue experienced by some of our customers appears to have been resolved.
We are closely monitoring the issue to ensure stability of the service.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Posted May 23, 2025 - 12:37 NZST
Update
We are continuing to investigate this issue.
Posted May 23, 2025 - 11:16 NZST
Investigating
Dear Opmetrix Customers,
We are currently experiencing service issues for some of our customers. If you are unable to sync or access Opmetrix HQ then please contact our Support Desk listed below or email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Posted May 23, 2025 - 11:12 NZST
This incident affected: Opmetrix Cloud and Opmetrix App.