We are happy to inform that the most recent version for Windows/Desktop app was rolled back to resolve the issue. The root cause of the problem will be investigated to prevent such unfortunate events in the future.
Important Note: To fully implement the resolution, kindly update the current version of the app from the Microsoft Store.
If you require assistance, you can contact our Support Desk listed below. However, our phone line may be busy due to the ongoing outage; you can also email at servicedesk@opmetrix.com.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Posted Jul 17, 2025 - 16:45 NZST
Investigating
Dear Opmetrix Customers,
We have identified an issue for a portion of our customers using the updated 8.14.3 version of Opmetrix application running on desktop or Microsoft Windows operating system.
The issue showing only a blank screen upon logging in. Re-installing the app does not fix the issue. Opmetrix application on a lower version than 8.14.3 or installed on non-desktop device is not affected by this issue.
We are working on rolling back to the previous version as soon as we can.
If you require assistance, you can contact our Support Desk listed below. However, our phone line may be busy due to the ongoing outage; you can also email at servicedesk@opmetrix.com.