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All Systems Operational
Opmetrix Cloud
?
Operational
Opmetrix App
?
Operational
Email Gateway
?
Operational
Opmetrix BI Gateway
?
Operational
SendGrid API
Operational
SendGrid API v3
Operational
SendGrid SMTP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2025
No incidents reported today.
Jul 17, 2025
Resolved -
Dear Opmetrix Customers,
We are happy to inform that the most recent version for Windows/Desktop app was rolled back to resolve the issue. The root cause of the problem will be investigated to prevent such unfortunate events in the future.
Important Note:
To fully implement the resolution, kindly update the current version of the app from the Microsoft Store.
If you require assistance, you can contact our Support Desk listed below. However, our phone line may be busy due to the ongoing outage; you can also email at servicedesk@opmetrix.com.
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jul 17, 16:45 NZST
We are happy to inform that the most recent version for Windows/Desktop app was rolled back to resolve the issue. The root cause of the problem will be investigated to prevent such unfortunate events in the future.
Important Note:
To fully implement the resolution, kindly update the current version of the app from the Microsoft Store.
If you require assistance, you can contact our Support Desk listed below. However, our phone line may be busy due to the ongoing outage; you can also email at servicedesk@opmetrix.com.
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jul 17, 16:45 NZST
Investigating -
Dear Opmetrix Customers,
We have identified an issue for a portion of our customers using the updated 8.14.3 version of Opmetrix application running on desktop or Microsoft Windows operating system.
The issue showing only a blank screen upon logging in. Re-installing the app does not fix the issue.
Opmetrix application on a lower version than 8.14.3 or installed on non-desktop device is not affected by this issue.
We are working on rolling back to the previous version as soon as we can.
If you require assistance, you can contact our Support Desk listed below. However, our phone line may be busy due to the ongoing outage; you can also email at servicedesk@opmetrix.com.
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jul 17, 12:03 NZST
We have identified an issue for a portion of our customers using the updated 8.14.3 version of Opmetrix application running on desktop or Microsoft Windows operating system.
The issue showing only a blank screen upon logging in. Re-installing the app does not fix the issue.
Opmetrix application on a lower version than 8.14.3 or installed on non-desktop device is not affected by this issue.
We are working on rolling back to the previous version as soon as we can.
If you require assistance, you can contact our Support Desk listed below. However, our phone line may be busy due to the ongoing outage; you can also email at servicedesk@opmetrix.com.
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jul 17, 12:03 NZST
Jul 16, 2025
No incidents reported.
Jul 15, 2025
No incidents reported.
Jul 14, 2025
No incidents reported.
Jul 13, 2025
No incidents reported.
Jul 12, 2025
No incidents reported.
Jul 11, 2025
No incidents reported.
Jul 10, 2025
No incidents reported.
Jul 9, 2025
Resolved -
Dear Opmetrix Customers,
After monitoring for a period of time, we conclude that the app sync and HQ access issues have been resolved.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 9, 15:06 NZST
After monitoring for a period of time, we conclude that the app sync and HQ access issues have been resolved.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 9, 15:06 NZST
Monitoring -
Dear Opmetrix Customers,
The app sync and HQ access issues experienced by some of our customers appears to have been resolved.
We are closely monitoring the issue to ensure stability of the service.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 8, 13:41 NZST
The app sync and HQ access issues experienced by some of our customers appears to have been resolved.
We are closely monitoring the issue to ensure stability of the service.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 8, 13:41 NZST
Investigating -
Dear Opmetrix Customers,
We are currently experiencing service issues for a portion of our customers. If you are unable to access Opmetrix HQ and users having issues in app synchronization then please contact our Support Desk listed below however our phone line may be busy due to the ongoing outage; you can also email at servicedesk@opmetrix.com.
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jul 8, 13:38 NZST
We are currently experiencing service issues for a portion of our customers. If you are unable to access Opmetrix HQ and users having issues in app synchronization then please contact our Support Desk listed below however our phone line may be busy due to the ongoing outage; you can also email at servicedesk@opmetrix.com.
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jul 8, 13:38 NZST
Jul 8, 2025
Resolved -
Dear Opmetrix Customers,
After monitoring for a period of time, we conclude that the data loss error on Opmetrix app running on Android OS have been resolved.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team via email servicedesk@opmetrix.com or our phone line:
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 8, 10:46 NZST
After monitoring for a period of time, we conclude that the data loss error on Opmetrix app running on Android OS have been resolved.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team via email servicedesk@opmetrix.com or our phone line:
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 8, 10:46 NZST
Update -
Dear Opmetrix Customers,
After monitoring for a period of time, we conclude that the data loss error on Opmetrix app running on Android OS have been resolved.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team via email servicedesk@opmetrix.com or our phone line:
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 8, 10:45 NZST
After monitoring for a period of time, we conclude that the data loss error on Opmetrix app running on Android OS have been resolved.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team via email servicedesk@opmetrix.com or our phone line:
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
We remain committed to providing you with the best possible service.
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 8, 10:45 NZST
Monitoring -
Dear Opmetrix Customers,
The issue with the data loss error on Opmetrix app running on Android device has been resolved on the latest 8.14 release now available on Google Play Store.
Important Note:
Please sync the current Opmetrix app then uninstall from the Android device.
Install the latest 8.14 version of the Opmetrix app from Google Play store.
If you require assistance with the resolution steps or have any questions please do not hesitate to contact our support team; you can also email at servicedesk@opmetrix.com. We remain committed to providing you with the best possible service.
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 2, 11:01 NZST
The issue with the data loss error on Opmetrix app running on Android device has been resolved on the latest 8.14 release now available on Google Play Store.
Important Note:
Please sync the current Opmetrix app then uninstall from the Android device.
Install the latest 8.14 version of the Opmetrix app from Google Play store.
If you require assistance with the resolution steps or have any questions please do not hesitate to contact our support team; you can also email at servicedesk@opmetrix.com. We remain committed to providing you with the best possible service.
New Zealand: 03 374 6490 (8am - 7pm NZT)
Australia: 07 3040 4428 (6am - 5pm AEST)
Thank you for your understanding and cooperation.
Opmetrix Team
Jul 2, 11:01 NZST
Update -
Dear Opmetrix Customers,
We have identified an issue with some Opmetrix operational data loss.
Update: This is happening on devices running on Android OS (eg. Samsung, Oppo). We are adding a temporary workaround while a permanent fix is being developed.
The latest workaround can be found on this link; https://help.opmetrix.com/en/articles/11630854-preventing-the-lost-data-pop-up-on-android-devices
Important Note: Frequent syncing is still required. We recommend syncing after each transaction to avoid data loss.
If the above workaround is not feasible in your organisation, please have the affected users install Opmetrix on iOS devices(iPhone, iPad) or Windows OS if available.
Symptoms: Loss of Transactions, Sales History, Call Notes and Call Cycles.
Where an Alert pops up on the app with a message of "Unfortunately the data store has been lost and is currently being rebuilt. Any data collected since (timestamp) your last sync to the server has irretrievably been destroyed."
Scope: Has been reported by several customers.
Status: Actively investigated by Opmetrix Engineering team with the highest priority.
For assistance, please contact our Support Desk listed below however our phone line may be busy due to the ongoing issue; you can also email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jun 24, 17:36 NZST
We have identified an issue with some Opmetrix operational data loss.
Update: This is happening on devices running on Android OS (eg. Samsung, Oppo). We are adding a temporary workaround while a permanent fix is being developed.
The latest workaround can be found on this link; https://help.opmetrix.com/en/articles/11630854-preventing-the-lost-data-pop-up-on-android-devices
Important Note: Frequent syncing is still required. We recommend syncing after each transaction to avoid data loss.
If the above workaround is not feasible in your organisation, please have the affected users install Opmetrix on iOS devices(iPhone, iPad) or Windows OS if available.
Symptoms: Loss of Transactions, Sales History, Call Notes and Call Cycles.
Where an Alert pops up on the app with a message of "Unfortunately the data store has been lost and is currently being rebuilt. Any data collected since (timestamp) your last sync to the server has irretrievably been destroyed."
Scope: Has been reported by several customers.
Status: Actively investigated by Opmetrix Engineering team with the highest priority.
For assistance, please contact our Support Desk listed below however our phone line may be busy due to the ongoing issue; you can also email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jun 24, 17:36 NZST
Update -
Dear Opmetrix Customers,
We have identified an issue with some Opmetrix operational data loss.
Update: This is happening on devices running on Android OS (eg. Samsung, Oppo). We are adding a temporary workaround while a permanent fix is being developed.
The latest workaround can be found on this link; https://help.opmetrix.com/en/articles/11630854-preventing-the-lost-data-pop-up-on-android-devices
If the above workaround is not feasible in your organisation, please have the affected users install Opmetrix on iOS devices(iPhone, iPad) or Windows OS if available.
Symptoms: Loss of Transactions, Sales History, Call Notes and Call Cycles.
Where an Alert pops up on the app with a message of "Unfortunately the data store has been lost and is currently being rebuilt. Any data collected since (timestamp) your last sync to the server has irretrievably been destroyed."
Scope: Has been reported by several customers.
Status: Actively investigated by Opmetrix Engineering team with the highest priority.
For assistance, please contact our Support Desk listed below however our phone line may be busy due to the ongoing issue; you can also email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jun 23, 15:20 NZST
We have identified an issue with some Opmetrix operational data loss.
Update: This is happening on devices running on Android OS (eg. Samsung, Oppo). We are adding a temporary workaround while a permanent fix is being developed.
The latest workaround can be found on this link; https://help.opmetrix.com/en/articles/11630854-preventing-the-lost-data-pop-up-on-android-devices
If the above workaround is not feasible in your organisation, please have the affected users install Opmetrix on iOS devices(iPhone, iPad) or Windows OS if available.
Symptoms: Loss of Transactions, Sales History, Call Notes and Call Cycles.
Where an Alert pops up on the app with a message of "Unfortunately the data store has been lost and is currently being rebuilt. Any data collected since (timestamp) your last sync to the server has irretrievably been destroyed."
Scope: Has been reported by several customers.
Status: Actively investigated by Opmetrix Engineering team with the highest priority.
For assistance, please contact our Support Desk listed below however our phone line may be busy due to the ongoing issue; you can also email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jun 23, 15:20 NZST
Identified -
Dear Opmetrix Customers,
We have identified an issue with some Opmetrix operational data loss.
Update: This is happening on devices running on Android OS (eg. Samsung, Oppo).
As a temporary workaround please have affected users use Opmetrix on iOS devices(iPhone, iPad) or Windows OS if available.
Symptoms: Loss of Transactions, Sales History, Call Notes and Call Cycles.
Where an Alert pops up on the app with a message of "Unfortunately the data store has been lost and is currently being rebuilt. Any data collected since (timestamp) your last sync to the server has irretrievably been destroyed."
Scope: Has been reported by several customers.
Status: Actively investigated by Opmetrix Engineering team with the highest priority.
For assistance, please contact our Support Desk listed below however our phone line may be busy due to the ongoing issue; you can also email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jun 16, 13:29 NZST
We have identified an issue with some Opmetrix operational data loss.
Update: This is happening on devices running on Android OS (eg. Samsung, Oppo).
As a temporary workaround please have affected users use Opmetrix on iOS devices(iPhone, iPad) or Windows OS if available.
Symptoms: Loss of Transactions, Sales History, Call Notes and Call Cycles.
Where an Alert pops up on the app with a message of "Unfortunately the data store has been lost and is currently being rebuilt. Any data collected since (timestamp) your last sync to the server has irretrievably been destroyed."
Scope: Has been reported by several customers.
Status: Actively investigated by Opmetrix Engineering team with the highest priority.
For assistance, please contact our Support Desk listed below however our phone line may be busy due to the ongoing issue; you can also email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jun 16, 13:29 NZST
Investigating -
Dear Opmetrix Customers,
We have identified an issue with some Opmetrix operational data loss.
Symptoms: Loss of Transactions, Sales History, Call Notes and Call Cycles.
Where an Alert pops up on the app with a message of "Unfortunately the data store has been lost and is currently being rebuilt. Any data collected since (timestamp) your last sync to the server has irretrievably been destroyed."
Scope: Has been reported by several customers.
Status: Actively investigated by Opmetrix Engineering team with the highest priority.
For assistance, please contact our Support Desk listed below however our phone line may be busy due to the ongoing issue; you can also email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jun 11, 17:35 NZST
We have identified an issue with some Opmetrix operational data loss.
Symptoms: Loss of Transactions, Sales History, Call Notes and Call Cycles.
Where an Alert pops up on the app with a message of "Unfortunately the data store has been lost and is currently being rebuilt. Any data collected since (timestamp) your last sync to the server has irretrievably been destroyed."
Scope: Has been reported by several customers.
Status: Actively investigated by Opmetrix Engineering team with the highest priority.
For assistance, please contact our Support Desk listed below however our phone line may be busy due to the ongoing issue; you can also email at servicedesk@opmetrix.com.
New Zealand +64 3 374 6490
Victoria +61 3 9018 7995
New South Wales +61 2 8210 5174
Queensland +61 7 3040 4428
Western Australia +61 8 7200 3088
We will continue to provide updates on the resolution of this issue on this page.
We appreciate your patience and understanding during this time.
Thank you for your support.
Opmetrix Team
Jun 11, 17:35 NZST
Jul 7, 2025
No incidents reported.
Jul 6, 2025
No incidents reported.
Jul 5, 2025
No incidents reported.
Jul 4, 2025
No incidents reported.